Cory Brown
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Total activity23
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Last activity
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Activity overview
Latest activity by Cory Brown-
Cory Brown commented,
Oh great! Glad you could get that sorted. I’ve noticed that as well about CSS styling. Not all styles work. Really only the most basic ones do. I’d be happy to take a deeper look at your html i...
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Cory Brown commented,
Try removing all spaces in the HTML, including line breaks. That has fixed the unwanted spacing issue for me in the past.
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Cory Brown commented,
@... Along with the choices that Dave presented, Simplesat is another add-on option that allows you to set the follow-up question as required.
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Cory Brown commented,
@... Oh, that won't work. You can't use javascript in triggers or automations (email doesn't support javascript). You'll need to find a version that uses only HTML.
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Cory Brown commented,
@... No, you don't need to create a new automation. Use the existing one you were trying to insert your CSAT survey in. Replace your CSAT code with the dynamic content placeholder. Something like ...
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Cory Brown commented,
@... I can help! Put your customized CSAT code in a dynamic content snippet. Then reference the dynamic content placeholder in your automation. Dynamic content doesn't have the same byte limit that...
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Cory Brown commented,
@... Hmm this might be complicated, but what if you had some trigger sequence like: When a ticket is solved that doesn't includes any 1-12 tags, add the tag "1" When a ticket is solved that includ...
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Cory Brown commented,
@... You could add a 2, 3, 4 or 5-scale rating with Simplesat: https://www.simplesat.io/zendesk-customer-satisfaction-surveys/ Here's how it would work to embed in any trigger or automation: https:...
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Cory Brown commented,
@... Up to you, but I'd start with around 60x60 px. 👍