Cory Brown
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Recent activity by Cory Brown-
Oh great! Glad you could get that sorted. I’ve noticed that as well about CSS styling. Not all styles work. Really only the most basic ones do. I’d be happy to take a deeper look at your html i...
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Try removing all spaces in the HTML, including line breaks. That has fixed the unwanted spacing issue for me in the past.
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@... Along with the choices that Dave presented, Simplesat is another add-on option that allows you to set the follow-up question as required.
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@... Oh, that won't work. You can't use javascript in triggers or automations (email doesn't support javascript). You'll need to find a version that uses only HTML.
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@... No, you don't need to create a new automation. Use the existing one you were trying to insert your CSAT survey in. Replace your CSAT code with the dynamic content placeholder. Something like ...
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@... I can help! Put your customized CSAT code in a dynamic content snippet. Then reference the dynamic content placeholder in your automation. Dynamic content doesn't have the same byte limit that...
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@... Hmm this might be complicated, but what if you had some trigger sequence like: When a ticket is solved that doesn't includes any 1-12 tags, add the tag "1" When a ticket is solved that includ...
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@... You could add a 2, 3, 4 or 5-scale rating with Simplesat: https://www.simplesat.io/zendesk-customer-satisfaction-surveys/ Here's how it would work to embed in any trigger or automation: https:...
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@... Up to you, but I'd start with around 60x60 px. 👍