Pat Harland-Lee
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Total activity52
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Last activity
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Activity overview
Latest activity by Pat Harland-Lee-
Pat Harland-Lee commented,
Karen Hynes We need to be able to report on which users were on which status historically so that we can see who was responsible at the time when a call was missed and went to voicemail (much tough...
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Pat Harland-Lee commented,
Actually I found that the answer in How can I include 0 values in Explore reports? worked - I just went to Result Manipulation > Time Axis and checked the box :)
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Pat Harland-Lee commented,
The link to Why do some columns not show in my query? doesn't work
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Pat Harland-Lee commented,
Yes please!
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Pat Harland-Lee commented,
Guys you can still send an email to support@zendesk.com, they haven't turned off emails :P
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Pat Harland-Lee commented,
Really looking to report on at least backlog per Group and per Organization!
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Pat Harland-Lee created a post,
Exclude roles in filter
If I want to see everyone except for light agents I have to select all 10-15 of our roles except for light agents to see this list. More annoyingly, every time I select a role to include, it closes...
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Pat Harland-Lee commented,
Yes please! Any updates on this Zendesk?
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Pat Harland-Lee commented,
Would really love an update on this!
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Pat Harland-Lee commented,
Hey @... better late than never! This really is critical to our reporting tools - all of our clients want to see their open and closed tickets and how our support team has been every month, and we ...