Steven Straker
-
Total activity11
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes6
-
Subscriptions3
Activity overview
Latest activity by Steven Straker-
Steven Straker commented,
@Barry Neary, I don't believe the existing matching/routing logic should change - in my opinion, this works just fine. However, it is the ability to assign/remove skills programmatically to a ticke...
-
Steven Straker commented,
This would also be helpful for those with existing tickets who would like to start using skills-based routing. We'd be able to create triggers or automations to assign skills on existing tickets up...