Ahmad Yousef

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Will Explore include actual ticket comments?

Definitely voting for this!

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• Ahmad Yousef
• Created May 06, 2022 07:55
• 1 vote

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Managing agent groups in the Zendesk Agent Workspace

@... all the support groups will be listed in the departments' section in Chat. You can enable the chat only for the groups you need in the chat settings under "Departments"     And you will be al...

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• Ahmad Yousef
• Created July 15, 2021 07:50
• 0 votes

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Managing agent groups in the Zendesk Agent Workspace

Hi Team, We have 3 websites, and in the web widget, we are filtering chat departments for each website using the "$zopim.livechat.departments" Javascript API. Since the departments will be merged w...

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• Ahmad Yousef
• Created February 15, 2021 14:48
• 1 vote