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Chet Farmer

Joined Apr 17, 2021

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Last activity Apr 20, 2022

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ACTIVITY OVERVIEW

Latest activity by Chet Farmer

Chet Farmer commented,

CommentAccounts and billing

Someday, maybe, "product managers" will learn that honesty and forthrightness are better moves than trying to spin a non-update or "won't fix" message. 

View comment · Posted Apr 20, 2022 · Chet Farmer

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Chet Farmer commented,

CommentAccounts and billing

Zendesk clearly has no intention of addressing this. It's time to look elsewhere. 

View comment · Posted Apr 19, 2022 · Chet Farmer

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Chet Farmer commented,

CommentAccounts and billing

Any x-site access is anathema to most people today.

Zendesk's failure here remains a problem.

 

View comment · Posted Jul 16, 2021 · Chet Farmer

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Chet Farmer commented,

CommentAccounts and billing

I spent years as a web developer. I understand what's going on, Tiago.

The stated workaround explicitly allows Zendesk to track visitors across the web. That's not an acceptable path for me, for my people, or for my customers.

View comment · Posted Jul 14, 2021 · Chet Farmer

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Chet Farmer commented,

CommentAccounts and billing

"Block third-party cookies" is indeed the default now for Chrome and Safari, and that's the crux of the issue. NO USER SHOULD TURN THIS OFF, FOR ANY SITE. Asking a user to do is absurd.

View comment · Posted Jul 14, 2021 · Chet Farmer

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Chet Farmer commented,

CommentAccounts and billing

The workaround is LITERALLY ALLOWING CROSS-SITE TRACKING.

I will not do that. It's not an acceptable path for me, or for my customers. So no, it's not "working".

Until & unless you change this expectation, there's no point in you creating a ticket for me.

View comment · Posted Jul 14, 2021 · Chet Farmer

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Chet Farmer commented,

CommentAccounts and billing

I tested with Safari before I replied. The stated instructions don't work, and I have yet to see a workaround that is acceptable.

View comment · Posted Jul 14, 2021 · Chet Farmer

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Chet Farmer commented,

CommentAccounts and billing

Good lord, what other details do you need?

Zendesk requires cross-site cookies to work, but there's no good reason to allow those anymore. You've had YEARS to resolve this issue, and to date it's still not fixed.

Safari on MacOS doesn't allow them by default, and users SHOULD NOT enable them if they care about privacy or ad tracking. Zendesk requiring them is not a good reason to enable them. Zendesk requiring them is a good reason to switch to something else.

Incidentally, there's no way to allow them on iOS Safari at all, which means Zendesk is NOT USABLE on that platform without a 3rd party browser. This, too, is unacceptable.

I'll be fully honest: we're not big enough for you to care, but this is one reason we're actively evaluating other platforms. Even in our corporate, conservative market, we're getting dinged for your inability to fix this.

 

View comment · Posted Jul 14, 2021 · Chet Farmer

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Chet Farmer commented,

Community comment Feedback - Ticketing system (Support)

It's absurd that this isn't in the tool. I mean, holy crap! 

If Zendesk is going to suspend users on its own, we need to have a way to review that list EASILY that shows why each user was suspended. There must be transparency here, and it must be easy to audit and review. COME ON.

View comment · Posted Nov 15, 2017 · Chet Farmer

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