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The Salvation Army

Joined Apr 15, 2021

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Last activity Jan 09, 2025

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ACTIVITY OVERVIEW

Latest activity by The Salvation Army

The Salvation Army commented,

Community comment Q&A - Tickets and email

I also need my name removed from the From email. Users are constantly thinking I am working on their ticket, and I am not.

 

View comment · Posted Aug 09, 2023 · The Salvation Army

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The Salvation Army commented,

CommentTicket basics

I was able to setup a Target then automatically add that Target (email) to certain ticket categories. Hope this helps some of you!

I am still hoping Zendesk is working on the ability to run reports based on cc's. Right now I have to run it from advanced search and manually enter it into spreadsheet. 

View comment · Posted Jan 10, 2023 · The Salvation Army

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The Salvation Army commented,

Community comment Feedback - Reporting and analytics (Explore)

Has there been an progress on this?

View comment · Posted Nov 05, 2020 · The Salvation Army

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The Salvation Army commented,

Community comment Feedback - Reporting and analytics (Explore)

This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.

View comment · Posted May 13, 2020 · The Salvation Army

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The Salvation Army commented,

Community comment Feedback - Ticketing system (Support)

I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not CC'd. This is messy and I am considering disabling the Followers option. Anyone done this and if so is it smooth or did that cause issues?

View comment · Posted Mar 26, 2020 · The Salvation Army

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The Salvation Army commented,

Community comment Feedback - Reporting and analytics (Explore)

I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData. 

View comment · Posted Sep 19, 2019 · The Salvation Army

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The Salvation Army commented,

Community comment Feedback - Reporting and analytics (Explore)

I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to choose the 60 agents you want to include. I understand by Groups, however I have some agents in groups I want to exclude on some reports therefore I need to choose by assignee only.

View comment · Posted Jul 17, 2019 · The Salvation Army

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