Steve Lacoss
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Total activity26
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Last activity
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Activity overview
Latest activity by Steve Lacoss-
Steve Lacoss commented,
Emily, here is what i did. I created a macro to add a tag to the ticket. upon submit a trigger will create the organization using whichever field you want. We chose customer email field. This tri...
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Steve Lacoss commented,
Hannah Ehrlich, You can create a QC view that will show tickets not assigned to groups.
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Steve Lacoss commented,
I was told that it only will do that if there are previously unread messages. I suggest opening each unread message and it will stop popping up.
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Steve Lacoss commented,
Pakruti, You may want to check the Zendesk schedule associated with the business hours flow that is triggering. It may be associating a different schedule than what you are using for operating ho...
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Steve Lacoss commented,
We are a longtime Zendesk customer and are halfway through our busy season with thousands of macros used in the past 7 days alone. but the button to turn it on still says we do not have enough macr...
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Steve Lacoss commented,
We have 10 minute SLA timers on our SMS messages. This upgrade is not going to help with those.
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Steve Lacoss commented,
I too am waiting for the above metrics to be available in explore, especially the SLA timers in views and tickets. As far as missed conversations in messaging, I created a trigger that on will add...
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Steve Lacoss created a post,
Enable button is grayed out.
We have used Zendesk over 6 years now with at least a hundred macros used thousands of times. However, when I try to enable the suggested macros, the button is grayed out. The modal says I do not h...
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Steve Lacoss commented,
I think that you could still use Zapier to create the ticket. It would take some experimentation but consider this. 1. The agent uses a macro to add a ticket tag. 2. A trigger is set to notify Za...
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Steve Lacoss commented,
Use Zapier.com to create tickets in Zendesk on a set periodic basis. I have weekly task tickets to track and verify certain things get completed. Hope this helps.