Steve Lacoss
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Total activity32
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Last activity
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Activity overview
Latest activity by Steve Lacoss-
Steve Lacoss commented,
I had to read this twice - thought it said Plant -based at first.
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Steve Lacoss commented,
This is great for abandons in voicemail and in IVR, but it is our policy to call back those who abandon in the call queue. Fortunately, when the call is abandoned in the queue, a tag is added to th...
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Steve Lacoss commented,
Hi Mic, If the template has a Label (keyword) added to it that is unique to the template, it should apply that label every time the template is used to create an article
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Steve Lacoss commented,
Emily, here is what i did. I created a macro to add a tag to the ticket. upon submit a trigger will create the organization using whichever field you want. We chose customer email field. This tri...
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Steve Lacoss commented,
Hannah Ehrlich, You can create a QC view that will show tickets not assigned to groups.
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Steve Lacoss commented,
I was told that it only will do that if there are previously unread messages. I suggest opening each unread message and it will stop popping up.
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Steve Lacoss commented,
Pakruti, You may want to check the Zendesk schedule associated with the business hours flow that is triggering. It may be associating a different schedule than what you are using for operating ho...
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Steve Lacoss commented,
We are a longtime Zendesk customer and are halfway through our busy season with thousands of macros used in the past 7 days alone. but the button to turn it on still says we do not have enough macr...
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Steve Lacoss commented,
We have 10 minute SLA timers on our SMS messages. This upgrade is not going to help with those.
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Steve Lacoss commented,
I too am waiting for the above metrics to be available in explore, especially the SLA timers in views and tickets. As far as missed conversations in messaging, I created a trigger that on will add...