Steve Lacoss
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Activity overview
Latest activity by Steve Lacoss-
Steve Lacoss created a post,
Enable button is grayed out.
We have used Zendesk over 6 years now with at least a hundred macros used thousands of times. However, when I try to enable the suggested macros, the button is grayed out. The modal says I do not h...
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Steve Lacoss commented,
They have not been able to produce this yet. I have 2 different workarounds that I use. To determine the number of Message requests are serviced while the request spends 10 minutes waiting and show...
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Steve Lacoss commented,
Please add me to the list too.
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Steve Lacoss commented,
I think that you could still use Zapier to create the ticket. It would take some experimentation but consider this. 1. The agent uses a macro to add a ticket tag. 2. A trigger is set to notify Za...
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Steve Lacoss commented,
Use Zapier.com to create tickets in Zendesk on a set periodic basis. I have weekly task tickets to track and verify certain things get completed. Hope this helps.
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Steve Lacoss commented,
On a follow-up ticket using internal note, use this placeholder {{ticket.description}} It should come back as "Closed Ticket". In your triggers add the following line. This will remove follow-up ...