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Cesar Perez

Joined Apr 16, 2021

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Last activity May 18, 2022

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Cesar Perez

Cesar Perez commented,

CommentTicket basics

Hi Amie Brennan - Tried it with the *** before and after, but it did not work. I sent it on the JSON as 'comment': {'body': body}, where the body is a variable holding the string. Thanks!

View comment · Posted May 18, 2022 · Cesar Perez

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Cesar Perez commented,

CommentTicket basics

Can you pass this via the Ticket API? If so, that would be the syntax for bold? I tried **TEST** and it did not work. Do I need to escape the **? Thanks.

View comment · Posted May 17, 2022 · Cesar Perez

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Cesar Perez commented,

Community comment Q&A - Help center and community

Is it possible for the sections to have two columns as well? 

https://helpdesk.kaseya.com/hc/en-gb/sections/4406076837265-Release-Notes

View comment · Posted Sep 23, 2021 · Cesar Perez

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Cesar Perez commented,

Community comment Q&A - Help center and community

I will have a look later today.

Thanks for the help!

View comment · Posted Sep 21, 2021 · Cesar Perez

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Cesar Perez commented,

Community comment Q&A - Help center and community

Great! That worked.

Any way to have more than 3 bullets per column? 

View comment · Posted Sep 21, 2021 · Cesar Perez

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Cesar Perez commented,

Community comment Q&A - Help center and community

Ah, so here is what we would like to have two columns:

https://helpdesk.kaseya.com/hc/en-gb/categories/204079068

For each category page.

View comment · Posted Sep 21, 2021 · Cesar Perez

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Cesar Perez commented,

Community comment Q&A - Help center and community

I replaced the code with the latest one, and still no two columns for the KB articles. 

View comment · Posted Sep 21, 2021 · Cesar Perez

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Cesar Perez commented,

Community comment Q&A - Help center and community

Sure, it's helpdesk.kaseya.com, and account assumption is enabled if you need it. Thanks.

View comment · Posted Sep 21, 2021 · Cesar Perez

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Cesar Perez commented,

Community comment Q&A - Help center and community

Thanks - So I did add it, but the articles are still showing up as one column, and not two. Anything else we can try or do? 

View comment · Posted Sep 21, 2021 · Cesar Perez

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Cesar Perez commented,

Community comment Q&A - Help center and community

Does this go in the style.css? 

View comment · Posted Sep 17, 2021 · Cesar Perez

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