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Rich Andersen

Joined Apr 16, 2021

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Last activity Oct 09, 2024

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ACTIVITY OVERVIEW

Latest activity by Rich Andersen

Rich Andersen commented,

CommentAccounts and billing

Hi Jahn, Unfortunately I can't see the changes. When I click Customize should that be on the live version of Help Centre or in Sandbox?

View comment · Posted Apr 18, 2023 · Rich Andersen

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Rich Andersen commented,

CommentAccounts and billing

Jahn Thanks Jahn,

Is there any way to preview changes made to Ticket Forms? I've edited one of the fields in one of our forms and want to see how it's going to look and work before replicating on the live instance.

View comment · Posted Apr 18, 2023 · Rich Andersen

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Rich Andersen commented,

CommentAccounts and billing

Hi,

How do I preview changes made in the sandbox?

I've made a change and want to see how it looks in the Help Centre to see if it's working properly.

View comment · Posted Apr 18, 2023 · Rich Andersen

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Rich Andersen commented,

CommentWorking with articles in the knowledge base

Hi, Does anyone know if it's possible to use 'hotspot' interactive images? I have a large image explaining all the different element on a webpage. I'd like to have it so when the reader hovers over the number point it pops up some a little callout with more details. Is that possible at all?

View comment · Posted Dec 06, 2022 · Rich Andersen

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Rich Andersen commented,

CommentAccounts and billing

Thanks Jahn, I was able to send a test emails TO my sandbox but I'm not receiving emails FROM my sandbox. Any idea why?

View comment · Posted Oct 13, 2022 · Rich Andersen

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Rich Andersen commented,

CommentAccounts and billing

Hi,

How can I send emails to and from the sandbox to test templates, signatures, triggers, etc?

View comment · Posted Oct 13, 2022 · Rich Andersen

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Rich Andersen created a post,

Post Feedback - Help Center (Guide)

I really want to see what customers have been entering in the web widget chatbot regardless of whether they create a ticket or not.

It seems we can only see these queries if the customer proceeds to create a ticket.

Does anyone know of a way to see what customers have been asking?

Hopefully, this is something ZD devs can add as a feature.

Posted Aug 26, 2022 · Rich Andersen

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Rich Andersen commented,

CommentExplore recipes

So, you can only see what query users have entered in the widget if they proceed to create a ticket. If they don't create a ticket you will never know what questions they are asking. ??? This is critical information needed to improve content but it is not available.

Would be helpful to mention this at the start of the article. I've spent a lot of time trying to find something that isn't there.

View comment · Posted Aug 25, 2022 · Rich Andersen

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Rich Andersen commented,

CommentUsing AI agents for email and web form

Hi,

I'm trying to find out what an 'Indirect Resolution' is. Does anyone know?

Thanks,

View comment · Posted Aug 15, 2022 · Rich Andersen

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Rich Andersen commented,

CommentSelf-service best practices and recipes

The reason for asking is because the widget is suggesting the right articles but when I send a support ticket with exactly the same phrase it suggests wrong articles.

Why does the widget suggest correct articles but the support ticket suggests totally incorrect articles when exactly the same phrase is used?

View comment · Posted Jul 14, 2022 · Rich Andersen

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