Rich Andersen
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Total activity40
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Last activity
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Activity overview
Latest activity by Rich Andersen-
Rich Andersen commented,
Hi, Does anyone know if it's possible to use 'hotspot' interactive images? I have a large image explaining all the different element on a webpage. I'd like to have it so when the reader hovers over...
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Rich Andersen commented,
Thanks Jahn Bronilla, I was able to send a test emails TO my sandbox but I'm not receiving emails FROM my sandbox. Any idea why?
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Rich Andersen commented,
Hi, How can I send emails to and from the sandbox to test templates, signatures, triggers, etc?
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Rich Andersen created a post,
What have users have been asking in Chatbot?
I really want to see what customers have been entering in the web widget chatbot regardless of whether they create a ticket or not. It seems we can only see these queries if the customer proceeds t...
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Rich Andersen commented,
Are there any tips or articles for improving your answer bot resolution rate?
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Rich Andersen commented,
So, you can only see what query users have entered in the widget if they proceed to create a ticket. If they don't create a ticket you will never know what questions they are asking. ??? This is cr...
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Rich Andersen commented,
Hi, I'm trying to find out what an 'Indirect Resolution' is. Does anyone know? Thanks,
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Rich Andersen commented,
The reason for asking is because the widget is suggesting the right articles but when I send a support ticket with exactly the same phrase it suggests wrong articles. Why does the widget suggest ...
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Rich Andersen commented,
Hi, Is there any way to see what resolution rate is for web widget vs resolution rate for email recommendations? It would be great to see which one is working better. Thanks.
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Rich Andersen commented,
Hi, Is there any difference between optimizing articles for the widget and optimizing to be recommended in support tickets or will optimizing articles for the widget also optimize them for recommen...