Rich Andersen
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Total activity43
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Last activity
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Member since
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Following0 users
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Votes3
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Activity overview
Latest activity by Rich Andersen-
Rich Andersen commented,
Hi Jahn Bronilla, Unfortunately I can't see the changes. When I click Customize should that be on the live version of Help Centre or in Sandbox?
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Rich Andersen commented,
Jahn Bronilla Thanks Jahn, Is there any way to preview changes made to Ticket Forms? I've edited one of the fields in one of our forms and want to see how it's going to look and work before replica...
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Rich Andersen commented,
Hi, How do I preview changes made in the sandbox? I've made a change and want to see how it looks in the Help Centre to see if it's working properly.
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Rich Andersen commented,
Hi, Does anyone know if it's possible to use 'hotspot' interactive images? I have a large image explaining all the different element on a webpage. I'd like to have it so when the reader hovers over...
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Rich Andersen commented,
Thanks Jahn Bronilla, I was able to send a test emails TO my sandbox but I'm not receiving emails FROM my sandbox. Any idea why?
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Rich Andersen commented,
Hi, How can I send emails to and from the sandbox to test templates, signatures, triggers, etc?
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Rich Andersen created a post,
What have users have been asking in Chatbot?
I really want to see what customers have been entering in the web widget chatbot regardless of whether they create a ticket or not. It seems we can only see these queries if the customer proceeds t...
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Rich Andersen commented,
Are there any tips or articles for improving your answer bot resolution rate?
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Rich Andersen commented,
So, you can only see what query users have entered in the widget if they proceed to create a ticket. If they don't create a ticket you will never know what questions they are asking. ??? This is cr...
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Rich Andersen commented,
Hi, I'm trying to find out what an 'Indirect Resolution' is. Does anyone know? Thanks,