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Simon Woodside

Joined Apr 16, 2021

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Last activity Jun 24, 2022

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ACTIVITY OVERVIEW

Latest activity by Simon Woodside

Simon Woodside commented,

Community comment Feedback - Ticketing system (Support)

I'm starting a betting pool: reasons why Zendesk hasn't implemented deep links yet:

2/1 — too busy implementing custom features for megacustomers

6/1 — engineering haven't heard of HTML id tags

7/1 — prioritized, then lost in the backlog

12/1 — being held back by a senior engineer who doesn't like permalinks

20/1 — success hasn't told engineering the feature was requested

100/1 — some completely reasonable reason

View comment · Posted Jun 24, 2022 · Simon Woodside

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Simon Woodside commented,

Community comment Discussion - Tips and best practices from the community

But Side Conversation Tickets aren't for communicating with customers are they? They are for internal communication.

View comment · Posted Mar 23, 2021 · Simon Woodside

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Simon Woodside commented,

Community comment Feedback - Ticketing system (Support)

Help Scout has this feature and I really miss it after having migrated.

View comment · Posted Jan 25, 2021 · Simon Woodside

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