Simon Woodside

1. Community
2. Feedback - Ticketing System (Support)
3. Provide a way to add deep or permanent links to specific comments in a Ticket

I'm starting a betting pool: reasons why Zendesk hasn't implemented deep links yet: 2/1 — too busy implementing custom features for megacustomers 6/1 — engineering haven't heard of HTML id tags 7/1...

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• Simon Woodside
• Created June 24, 2022 03:28
• 1 vote

1. Community
2. Discussion - Tips and best practices from the community
3. Split a request into a new ticket

But Side Conversation Tickets aren't for communicating with customers are they? They are for internal communication.

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• Simon Woodside
• Created March 23, 2021 02:36
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Provide a way to add deep or permanent links to specific comments in a Ticket

Help Scout has this feature and I really miss it after having migrated.

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• Simon Woodside
• Created January 25, 2021 21:16
• 1 vote