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Mark Sadegursky

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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Latest activity by Mark Sadegursky

Mark Sadegursky commented,

Community comment Feedback - Ticketing system (Support)

Doesn't make any sense that you have SLA in minutes, but you can't use it in triggers. Triggers should be configurable to handle minutes, SLA violations. 

Extremely disappointing that after 2.5 years that nothing moves at Zendesk. 

I'm in the same boat as Eric, looking at alternative solutions. I think Zendesk has lost their way and gotten too big.

View comment · Posted Sep 19, 2018 · Mark Sadegursky

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