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Inon Rousso
Joined Apr 16, 2021
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Last activity Jan 01, 2023
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Latest activity by Inon Rousso
Inon Rousso commented,
CommentMeasuring success
Hi,
Is there a way to exclude specific agent from the SLA policy? currently Im working with 1 "support SLA" for the support team and we dont want that our sales eng' will be calculated.
View comment · Posted Jan 01, 2023 · Inon Rousso
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Inon Rousso commented,
Community comment Feedback - Ticketing system (Support)
I had the same issue, started about 2 months ago.
I was told by ZD support to change the placeholders to "{{satisfaction.rating_url}}" instead of
"{{satisfaction.rating_section}}"
View comment · Posted Aug 13, 2020 · Inon Rousso
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