Inon Rousso

1. Support
2. ...
3. Measuring success
4. Defining SLA policies

Hi,Is there a way to exclude specific agent from the SLA policy? currently Im working with 1 "support SLA" for the support team and we dont want that our sales eng' will be calculated.

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• Inon Rousso
• Created January 01, 2023 08:02
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [ARCHIVED] Stop rating submission by link checkers / Anti-virus systems

I had the same issue, started about 2 months ago. I was told by ZD support to change the placeholders to "{{satisfaction.rating_url}}" instead of "{{satisfaction.rating_section}}"

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• Inon Rousso
• Created August 13, 2020 07:48
• 0 votes