James Ripley

1. Zendesk updates
2. Announcements
3. New “Transfers only” agent state for Zendesk Talk

I would like to see a screenshot of the Talk app if agent attempting to transfer, uses search experience, begins with a group name but finds that group has no agents in Online or Away statuses but ...

• View comment
• James Ripley
• Created May 27, 2021 01:37
• 1 vote

1. Community
2. User Tips & Tricks
3. Support tip: How to structure the Zendesk email template to use custom HTML layouts for each of your Multiple Brands

Devan - Community ManagerHas there been any update on this?  I put in a ticket to advocacy in April 2020 and was quickly pointed to the dated article (2 + years) talking about leveraging triggers t...

• View comment
• James Ripley
• Created October 06, 2020 02:35
• 0 votes