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levati.luca

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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levati.luca commented,

CommentManaging your email

I am also in "over 20"  situation.... It's very difficult for us, we have a lot o f suspended ticket, most of all caused by light agents/internal notes

Imagine a light agent receiving in the evening a lot of internal notes, he start to work the next morning, sequentially answering to all mail from zendesk, passing the 20 mail limit in very short time.

This is a big problem for us, we have several light agents working in this way

 

Please help to find a solution or workaorund

 

Thanks

 

View comment · Posted Jan 19, 2021 · levati.luca

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