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levati.luca
Joined Apr 16, 2021
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Last activity Oct 27, 2021
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levati.luca commented,
CommentManaging your email
I am also in "over 20" situation.... It's very difficult for us, we have a lot o f suspended ticket, most of all caused by light agents/internal notes
Imagine a light agent receiving in the evening a lot of internal notes, he start to work the next morning, sequentially answering to all mail from zendesk, passing the 20 mail limit in very short time.
This is a big problem for us, we have several light agents working in this way
Please help to find a solution or workaorund
Thanks
View comment · Posted Jan 19, 2021 · levati.luca
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