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Distinctive Schools
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Distinctive Schools
Distinctive Schools commented,
Yes, please build this connector. I love Zendesk reporting but I can't really leverage this product right now because of the pay wall for being an agent. I don't want to pay for full agent licensing just so our LOBs and Senior leaders can see Explore and I don't want to fill out inboxes with PDFs and images.
Data Studio is deeply integrated with our environment and having this connector will allow us to put all our organizations data in one space and allow for manipulation and dynamic reporting.
Would be nice not to have to pay a third party integrator to accomplish this.
View comment · Posted Oct 26, 2020 · Distinctive Schools
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Distinctive Schools commented,
I just had a conversation with our sales rep and brought this up although it was more in regard to the agent layout (cramming all the form fields into 1" of screen space) rather than allowing a end user facing ticket experience. I think the latter would be a much easier fix but it sounds like they may have a beta feature in the pipeline to address the UX for agent tickets. Not sure exactly what though.
View comment · Posted Jun 16, 2020 · Distinctive Schools
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Distinctive Schools commented,
5 years.. still no roadmap?
There are so many solutions that could be added but the easiest one that comes to my mind is let us change the damn agent view!
For crying out loud why make us shove all those fields into 1.5" when we have 22"+ desktop monitors?
Even with a 13" retina display there is so much dead space because of the static design of the ticket context and the comment thread.
Pleeeeease, do something. Or you can just add an option to tick on Guide submission forms for agents. The agent view is not a good user experience for managing business processes.
View comment · Posted Apr 04, 2020 · Distinctive Schools
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