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Lotus Themes, authorized Zendesk solution provider for Guide design and customization

We create human-centered, on-brand help centers for your customers to self-service easier and faster. According to testimonials, our clients see a 25% decline in tickets. Even Zendesk chooses Lotus Themes over competitors for their help center customization. We guarantee the smooth operation of our themes, but if you find bugs, we’ll fix them for free. Learn more at www.lotusthemes.com

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Latest activity by Lotus Themes, authorized Zendesk solution provider for Guide design and customization
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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    1. Guide
    2. ...
    3. Using themes and customizing your Help Center
    4. Customizing your help center theme

    Hi Vishal, You can use the Side Navigation extension for the second one. More information about theme compatibility is here. 

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization created a post,

    How to offer users all 'Contact us' options on Zendesk Help Center

    1. Community
    2. Tips from users - Zendesk Suite

    This article will cover how to offer end-users suitable contact options when they need help while browsing the Zendesk help center. This small button in the lower-right corner of the help center l...

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Show categories and sections on front page

    Hi Mikkel, We can help you show categories and sections on the home page of your help center.  Best regards, Lotus Themes  

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    1. Community
    2. Zendesk Suite Q&A
    3. How to add icons to zendesk help center

    Hi Juste, Brett is right, this help center customization requires coding. And this is actually what we specialize in :) as a Zendesk partner. We'll be happy to help you. Feel free to reach out to u...

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Mixing Guide content accordions and classic page articles

    Justin, what you're describing is additional customization, so it isn't built into existing premium themes. However, with the Enterprise plan, you can create separate templates for categories, sect...

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Mixing Guide content accordions and classic page articles

    Hi Justin and welcome to Zendesk world :) If I understood you right, it's possible to customize the Zendesk help center in this way. Do you mean the layout like on this help center (accordions are ...

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Is there a way to add Sidebar navigation into an article

    Hi Mary, You can add sidebar navigation to your help center using our Zendesk extension:   There is one more extension - Table of Contents:   Alternatively, you can get Lotus One theme for Zendes...

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization created a post,

    Hudson Theme for Zendesk Guide

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    2. Tips from users - Zendesk Suite

    Hudson is a well-structured and user-experience focused paid theme for Zendesk Guide.It feels fresh, playful and it is really fun to use. This Zendesk theme features an accordion menu in sections....

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Guide reformats HTML code

    Hi Juan, can you clarify some information: Do you want to add the code to articles? Can give an example of code? Did you tick off "Display unsafe content" in General settings?   Best, Lotus Themes

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Display section names on article page

    Hi Meghan, in order to display Other Sections from the same category automatically, you need to create a script that uses Zendesk API. You can do it on your own, if you are familiar with this. We c...

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