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Lotus Themes, authorized Zendesk solution provider for Guide design and customization

We create human-centered, on-brand help centers for your customers to self-service easier and faster. According to testimonials, our clients see a 26% decline in tickets. Even Zendesk chooses Lotus Themes over competitors for their help center customization. We guarantee the smooth operation of our themes, but if you find bugs, we’ll fix them for free. Learn more at www.lotusthemes.com

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Latest activity by Lotus Themes, authorized Zendesk solution provider for Guide design and customization
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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    Hi @..., Thank you for your interest! Feel free to take the survey and find out.  Best regards, Lotus Themes

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization created a post,

    How do you benchmark against competitors?

    Hi all, We're all interested in how we benchmark against competitors. That's why we created this survey about help center organization, and we are asking you to participate in it. The result will b...

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization created a post,

    What Is “Better Help Center Design”?

    “Better” isn’t only about having a trendy color scheme and flashy fonts. Better design can actually be defined and measured. For example, Mozilla’s support site got a 233% improvement from their us...

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    Hi Vishal, You can use the Side Navigation extension for the second one. More information about theme compatibility is here. 

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization created a post,

    How to offer users all 'Contact us' options on Zendesk Help Center

    This article will cover how to offer end-users suitable contact options when they need help while browsing the Zendesk help center. This small button in the lower-right corner of the help center l...

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    Hi Mikkel, We can help you show categories and sections on the home page of your help center.  Best regards, Lotus Themes  

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    Hi Juste, Brett is right, this help center customization requires coding. And this is actually what we specialize in :) as a Zendesk partner. We'll be happy to help you. Feel free to reach out to u...

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    Justin, what you're describing is additional customization, so it isn't built into existing premium themes. However, with the Enterprise plan, you can create separate templates for categories, sect...

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    Hi Justin and welcome to Zendesk world :) If I understood you right, it's possible to customize the Zendesk help center in this way. Do you mean the layout like on this help center (accordions are ...

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    Lotus Themes, authorized Zendesk solution provider for Guide design and customization commented,

    Hi Mary, You can add sidebar navigation to your help center using our Zendesk extension:   There is one more extension - Table of Contents:   Alternatively, you can get Lotus One theme for Zendes...