Avatar

Lotus Themes, Zendesk partner for Help Center design and customization

We create human-centered, on-brand help centers for your customers to self-service easier and faster. According to testimonials, our clients see a 26% decline in tickets. Even Zendesk chooses Lotus Themes over competitors for their help center customization. We guarantee the smooth operation of our themes, but if you find bugs, we’ll fix them for free. Learn more at www.lotusthemes.com

  • Total activity
    67
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    1 user
  • Votes
    8
  • Subscriptions
    35

Activity overview

Latest activity by Lotus Themes, Zendesk partner for Help Center design and customization
  • Avatar

    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    Hi Sam, We offer various help center plugins for different needs: easier navigation, ticket deflection, a better visual look of pages, and improved search options. You can also see how companies us...

  • Avatar

    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    Hi colleen, Thank you for choosing our Braden theme. Can you contact us directly? Our developers will be happy to help.  Best, Lotus Themes

  • Avatar

    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    Hi, OliverCould you show us your code? 'cause without it, your problem isn't entirely clearBest regards,Lotus Themes

  • Avatar

    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    Hi, Mateusz Unfortunately,  you can select a maximum of 30 articles at once. More information you may find here: https://support.zendesk.com/hc/en-us/articles/4408836336154-Updating-knowledge-base-...

  • Avatar

    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    Hi Wilhelm,   Your issue requires serious customization. We did something similar for GOG where branding and logo change based on the URL parameter.: https://support.gog.com/hc/en-us?product=gog  h...

  • Avatar

    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    Hi Chassidy, maybe that may also inspire you in your searches— here are some of our case studies with the same approach as yours:1. You have two types of customers like the Route brand. You might a...

  • Avatar

    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    Hi Ryan Wells, Thank you for your interest. For some reason, the link disappeared, and Community doesn't let us add it again (the post is pending approval). Here is the link to the white paper. Let...

  • Avatar

    Lotus Themes, Zendesk partner for Help Center design and customization created a post,

    What Is “Better Help Center Design”?

    “Better” isn’t only about having a trendy color scheme and flashy fonts. Better design can actually be defined and measured. For example, Mozilla’s support site got a 233% improvement from their us...

  • Avatar

    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    Hi Vishal, You can use the Side Navigation extension for the second one. More information about theme compatibility is here. 

  • Avatar

    Lotus Themes, Zendesk partner for Help Center design and customization created a post,

    How to offer users all 'Contact us' options on Zendesk Help Center

    This article will cover how to offer end-users suitable contact options when they need help while browsing the Zendesk help center. This small button in the lower-right corner of the help center l...