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Lotus Themes, Zendesk partner for Help Center design and customization

We create human-centered, on-brand help centers for your customers to self-service easier and faster. According to testimonials, our clients see a 26% decline in tickets. Even Zendesk chooses Lotus Themes over competitors for their help center customization. We guarantee the smooth operation of our themes, but if you find bugs, we’ll fix them for free. Learn more at www.lotusthemes.com

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Latest activity by Lotus Themes, Zendesk partner for Help Center design and customization
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    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Zendesk Plugins to Improve a Help Center

    Hi Sam, We offer various help center plugins for different needs: easier navigation, ticket deflection, a better visual look of pages, and improved search options. You can also see how companies us...

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    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    1. Guide
    2. ...
    3. Using themes and customizing your Help Center
    4. Customizing your help center theme

    Hi colleen, Thank you for choosing our Braden theme. Can you contact us directly? Our developers will be happy to help.  Best, Lotus Themes

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    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    1. Community
    2. Feedback - Help Center (Guide)
    3. Adding text above and below search box in Guide

    Hi, OliverCould you show us your code? 'cause without it, your problem isn't entirely clearBest regards,Lotus Themes

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    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    1. Community
    2. Feedback - Help Center (Guide)
    3. Bulk update tickets, articles and all the things!

    Hi, Mateusz Unfortunately,  you can select a maximum of 30 articles at once. More information you may find here: https://support.zendesk.com/hc/en-us/articles/4408836336154-Updating-knowledge-base-...

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    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    1. Community
    2. Zendesk Apps Framework (ZAF) Q&A
    3. Different brands in a single help center.

    Hi Wilhelm,   Your issue requires serious customization. We did something similar for GOG where branding and logo change based on the URL parameter.: https://support.gog.com/hc/en-us?product=gog  h...

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    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Advice on Using Brands

    Hi Chassidy, maybe that may also inspire you in your searches— here are some of our case studies with the same approach as yours:1. You have two types of customers like the Route brand. You might a...

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    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    1. Community
    2. Tips from users - Zendesk Suite
    3. What Is “Better Help Center Design”?

    Hi Ryan Wells, Thank you for your interest. For some reason, the link disappeared, and Community doesn't let us add it again (the post is pending approval). Here is the link to the white paper. Let...

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    Lotus Themes, Zendesk partner for Help Center design and customization created a post,

    What Is “Better Help Center Design”?

    1. Community
    2. Tips from users - Zendesk Suite

    “Better” isn’t only about having a trendy color scheme and flashy fonts. Better design can actually be defined and measured. For example, Mozilla’s support site got a 233% improvement from their us...

    • Lotus Themes, Zendesk partner for Help Center design and customization
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    Lotus Themes, Zendesk partner for Help Center design and customization commented,

    1. Guide
    2. ...
    3. Using themes and customizing your Help Center
    4. Customizing your help center theme

    Hi Vishal, You can use the Side Navigation extension for the second one. More information about theme compatibility is here. 

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    Lotus Themes, Zendesk partner for Help Center design and customization created a post,

    How to offer users all 'Contact us' options on Zendesk Help Center

    1. Community
    2. Tips from users - Zendesk Suite

    This article will cover how to offer end-users suitable contact options when they need help while browsing the Zendesk help center. This small button in the lower-right corner of the help center l...

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    • 4 followers
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