Gil
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Last activity
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Activity overview
Latest activity by Gil-
Gil created a post,
Extend return values for the api/v2/channels/voice/stats/account_overview.json endpoint
Hi all I was checking out the account_overview endpoint and noticed that the metrics returned when calling this endpoint are not complete.The returned properties include the following data: Total ...
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Gil commented,
The thing for us that is harder to explain to our staff is that you can't pick up a call after the 30 seconds have passed. There is absolutely no option for you to pick it up after that. Lately we ...
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Gil commented,
This does not work at all for us. For example, the widget is on a dutch webpage, the user sends a full dutch message, yet dynamic content still shows 'English'. Even for users who previously chatt...
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Gil commented,
This really needs to be implemented. What a huge annoyance for our agents on call. Shouldn't be to hard of an implementation either.
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Gil commented,
You can set them up with filters based on country code, but it is a totally different system from the 'auto detection' that Zendesk uses otherwise. It's very annoying they did this. On the one hand...