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Todd Eldridge

Joined Apr 15, 2021

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Last activity Apr 11, 2023

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Latest activity by Todd Eldridge

Todd Eldridge commented,

CommentSpam and suspended tickets

It looks like my support addresses may be getting added as a CC on all tickets.  How do I stop this?  I don't see any rules that do this?

Also, why is there no option for me to put in a support ticket with Zendesk?  

View comment · Posted Jun 30, 2022 · Todd Eldridge

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Todd Eldridge commented,

Community comment Feedback - Ticketing system (Support)

I would like to add my support behind this request.  We have an automated system that sends emails to our ZD.  There are like 15 or so different messages that come in.  We want exclude all but one of those.  My workaround is to make a trigger that looks for any of the other 14 messages and closes them.  It's very inefficient.

View comment · Posted Jan 30, 2019 · Todd Eldridge

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