Todd Eldridge

1. Zendesk updates
2. Announcements
3. Announcing: Automatic permanent removal of soft-deleted users

Is there a way to hard delete tickets immediately?  We are trying to purge old tickets (closed for more than 1 year0 and want these deleted immediately rather than waiting a month. 

• View comment
• Todd Eldridge
• Created April 11, 2023 15:56
• 0 votes

1. Support
2. ...
3. Spam and suspended tickets
4. What does the cause of suspension message “Received from support address” mean?

It looks like my support addresses may be getting added as a CC on all tickets.  How do I stop this?  I don't see any rules that do this? Also, why is there no option for me to put in a support tic...

• View comment
• Todd Eldridge
• Created June 30, 2022 17:43
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

I would like to add my support behind this request.  We have an automated system that sends emails to our ZD.  There are like 15 or so different messages that come in.  We want exclude all but one ...

• View comment
• Todd Eldridge
• Created January 30, 2019 22:57
• 0 votes