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Josh Wein

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Josh Wein

Josh Wein commented,

Community comment Feedback - Ticketing system (Support)

Hi Zendesk, can you share an update for this? Thanks!

View comment · Posted May 12, 2021 · Josh Wein

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Josh Wein commented,

Community comment Feedback - Ticketing system (Support)

The Web Widget is fantastic but would greatly benefit from this product update. Currently, Kaltura videos do not appear in the web widget at all - only a blank space, causing frustration and confusion for our customers. Having a notecard/alert that the article contains video media would be more helpful than the blank screen. Can this be implemented for the time being?

View comment · Posted May 12, 2021 · Josh Wein

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Josh Wein commented,

Community comment Feedback - Ticketing system (Support)

9 people collectively have reported a need for this in under 2 months. Please let us know if a partnership with Kaltura is on the horizon.

View comment · Posted Apr 22, 2020 · Josh Wein

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Josh Wein commented,

Community comment Feedback - Ticketing system (Support)

We need this too. All our our Help Center articles are video tutorials, which do not appear in the web widget!

View comment · Posted Mar 05, 2020 · Josh Wein

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