Bob Sherer
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Total activity25
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Last activity
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Activity overview
Latest activity by Bob Sherer-
Bob Sherer commented,
Alex, tldr: {{satisfaction.rating_url}} I use a trigger that emails the requester when we receive a ticket update that has a bad csat rating. In it, I send the following: {{ticket.requester.first_...
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Bob Sherer commented,
Alex, That URL should start with your account name, not youraccount. If you work for gazzillo.com, that would probably be gazzillo.zendesk.com. Look at the URL of your agent's Support view in the b...
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Bob Sherer commented,
Sarah, I don't recall where I found this, but here is the placeholder that I use in our macro, {{satisfaction.rating_url}}. I think that is what you seek. :D
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Bob Sherer commented,
Thank you @Erica C and @ Larry Click for guiding me to that earlier article. The email they sent today, which linked here seems to be hiding that fact in a sneaky way or things have changed. Finger...
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Bob Sherer commented,
CJ Johnson The hidden third option is to hit Escape and it goes away.
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Bob Sherer commented,
Not quite, Larry. I see that those fields are being removed from the user profile pages, but not other ticket views. That is what Pedro was pointing out. I'm sure there are some who sort by those f...
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Bob Sherer commented,
I'm glad that Pedro Rodrigues clarified a big misunderstanding that it seems many posters above had made while reading. Ticket views will still be sortable by Requester, Subject, and/or Group. +1My...
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Bob Sherer commented,
Jake, while reading another feature request (reopening closed tickets) I saw that you are considering making closed tickets' tags editable or something. You asked for cases where this would be hel...