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LUANA CRISTINA DO AMARAL
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by LUANA CRISTINA DO AMARAL
LUANA CRISTINA DO AMARAL commented,
Great suggestion to highlight the text.
It will facilitate analysis by agent and customer.
View comment · Posted Jan 13, 2020 · LUANA CRISTINA DO AMARAL
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LUANA CRISTINA DO AMARAL commented,
Hi,
In Brazil, we have a holliday Wednesday after carnival, in the morning. So, in the afternoon not is holliday.
This request is very good!
View comment · Posted Oct 31, 2019 · LUANA CRISTINA DO AMARAL
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LUANA CRISTINA DO AMARAL commented,
We use the app to identify the path the customer takes before opening the ticket.
Allowing our agent to suggest articles for the ticket solution.
It is a big loss for us to discontinue this application.
Note: Answerbot has limitations that have already been reported to Zendesk, so we cannot use it for our products.
View comment · Posted Oct 29, 2019 · LUANA CRISTINA DO AMARAL
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LUANA CRISTINA DO AMARAL commented,
Great suggestion.
To suit us, the restriction could be by function.
Thank you.
View comment · Posted Oct 24, 2019 · LUANA CRISTINA DO AMARAL
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