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LUANA CRISTINA DO AMARAL's Avatar

LUANA CRISTINA DO AMARAL

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by LUANA CRISTINA DO AMARAL

LUANA CRISTINA DO AMARAL commented,

Community comment Feedback - Ticketing system (Support)

Great suggestion to highlight the text.
It will facilitate analysis by agent and customer.

View comment · Posted Jan 13, 2020 · LUANA CRISTINA DO AMARAL

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LUANA CRISTINA DO AMARAL commented,

Community comment Feedback - Ticketing system (Support)

Hi,

In Brazil, we have a holliday Wednesday after carnival, in the morning. So, in the afternoon not is holliday.

This request is very good!

View comment · Posted Oct 31, 2019 · LUANA CRISTINA DO AMARAL

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LUANA CRISTINA DO AMARAL commented,

Community comment Feedback - Ticketing system (Support)

We use the app to identify the path the customer takes before opening the ticket.
Allowing our agent to suggest articles for the ticket solution.

It is a big loss for us to discontinue this application.

Note: Answerbot has limitations that have already been reported to Zendesk, so we cannot use it for our products.

View comment · Posted Oct 29, 2019 · LUANA CRISTINA DO AMARAL

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LUANA CRISTINA DO AMARAL commented,

Community comment Feedback - Ticketing system (Support)

Great suggestion.

To suit us, the restriction could be by function.

Thank you.

View comment · Posted Oct 24, 2019 · LUANA CRISTINA DO AMARAL

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