LUANA CRISTINA DO AMARAL

1. Community
2. Feedback - Ticketing System (Support)
3. Change text colour in Ticket editor

Great suggestion to highlight the text.It will facilitate analysis by agent and customer.

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• LUANA CRISTINA DO AMARAL
• Created January 13, 2020 19:49
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Holiday Schedules - Early Release

Hi, In Brazil, we have a holliday Wednesday after carnival, in the morning. So, in the afternoon not is holliday. This request is very good!

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• LUANA CRISTINA DO AMARAL
• Created October 31, 2019 19:51
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feedback: Pathfinder

We use the app to identify the path the customer takes before opening the ticket.Allowing our agent to suggest articles for the ticket solution. It is a big loss for us to discontinue this applicat...

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• LUANA CRISTINA DO AMARAL
• Created October 29, 2019 12:28
• 6 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

Great suggestion. To suit us, the restriction could be by function. Thank you.

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• LUANA CRISTINA DO AMARAL
• Created October 24, 2019 16:23
• 0 votes