Eli Towle
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Last activity
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Activity overview
Latest activity by Eli Towle-
Eli Towle commented,
+1! Many of our agents rely on trigger emails to learn about new ticket replies. These notification emails include the latest ticket reply, allowing the agent to immediately prioritize the ticket a...
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Eli Towle commented,
Thanks, Dave! I will add my use case to that product feedback thread.
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Eli Towle commented,
The third example sends a notification email to the ticket assignee when someone replies to a side conversation. In this situation, it would be useful to have a placeholder for the text of the side...