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Josef Hörandtner
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Josef Hörandtner
Josef Hörandtner commented,
It's super confusing for me as a (technical) end-user to not have Markdown available.
It usually goes like this:
I open a ticket, where I need to include a code snippet. Since Markdown support is ubiquitous these days, I wrap my code in a Markdown code block without giving it a second thought.
After submit, I realize that the formatting is not picked up. Sucks.
The support agent responds with another code snippet, but now perfectly formatted. WTH?
I've asked myself probably a hundred times what I'm doing wrong over the last years before I ended up on this page here...
(Side note: Support teams using Zendesk are not always aware that this is not available to end-users, adding to the confusion)
View comment · Posted May 15, 2020 · Josef Hörandtner
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