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Mike Lockhart
Joined Apr 16, 2021
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Last activity Sep 23, 2023
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Latest activity by Mike Lockhart
Mike Lockhart commented,
Community comment Feedback - Ticketing system (Support)
It's very disappointing when customers who do take the trouble to carefully format their replies, including inline code snippets and logs, only have their effort quashed by Zendesk. We use the "View original email" feature, but that doesn't help if the customer is using the service portal.
It's also a major driver to why attachments are so popular, and they shouldn't need to be, especially if only a few dozen lines are necessary.
View comment · Posted Sep 04, 2020 · Mike Lockhart
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