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John Basile
Joined Apr 15, 2021
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Last activity Feb 14, 2022
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Latest activity by John Basile
John Basile created a post,
Post Q&A - AI and automation
Hi, I am trying to setup an automation to assign New tickets that DO NOT have an assignee after 60 minutes, to be automatically assigned to a random tech from a specific group. I didn't get very far once I was selecting the action, it basically makes you choose one person.
Posted Aug 28, 2018 · John Basile
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