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John Basile

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Latest activity by John Basile
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    John Basile created a post,

    Assign ticket - automation

    Answered
    1. Community
    2. Zendesk Suite Q&A

    Hi, I am trying to setup an automation to assign New tickets that DO NOT have an assignee after 60 minutes, to be automatically assigned to a random tech from a specific group. I didn't get very fa...

    • John Basile
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