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Ash
Joined Apr 16, 2021
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Last activity Jan 16, 2024
Zendesk Luminary
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Latest activity by Ash
Ash commented,
Community commentZendesk Explore EAP - Quick reports using natural language processing
The biggest ones for me are:
- What is the most used macro today?
- Which article is leading the most users to submitting a ticket?
- Which articles are getting the fewest views this month/quarter/year
View comment · Posted Nov 30, 2023 · Ash
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Ash commented,
Community comment Feedback - Reporting and analytics (Explore)
We have a macro we use for escalating issues to the team leads, and tracking these tickets- who escalates and what type of tickets- will really help us tailor our training.
View comment · Posted Sep 21, 2020 · Ash
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