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Ash

Joined Apr 16, 2021

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Last activity Jan 16, 2024

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Ash

Ash commented,

Community commentZendesk Explore EAP - Quick reports using natural language processing

The biggest ones for me are:

 

  • What is the most used macro today?
  • Which article is leading the most users to submitting a ticket?
  • Which articles are getting the fewest views this month/quarter/year

 

View comment · Posted Nov 30, 2023 · Ash

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Ash commented,

Community comment Feedback - Reporting and analytics (Explore)

We have a macro we use for escalating issues to the team leads, and tracking these tickets- who escalates and what type of tickets- will really help us tailor our training.

View comment · Posted Sep 21, 2020 · Ash

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