Rebecca Katz
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Recent activity by Rebecca Katz-
We have the exact same request, does anyone know if this has been developed in the past 5 years since this request was made?
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Hey :-) I'm about to activate a help center of ours and we want to make sure the articles are not searchable in Google. Currently the settings are so that only end users in a certain segment can vi...
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Hey, we have two brands and we want each one to have different end user authentication requirements - one with external authentication and one with social login (google auth). In the admin settings...
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Hey Brandon, I have it set up this way and it's currently business hours but the trigger isn't running. Any ideas? The trigger runs properly as soon as I remove those two conditions ...
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Perfect thank you again!
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Thanks Brandon!! I think what's confusing me is that there is also a trigger condition on the schedule itself. So I guess ignore that condition and just use these two. I'll try that thank you! W...
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How can I set up a trigger that runs only when we are NOT within scheduled hours? I.e. I want an autoreply that runs when it's business hours and one that runs when it's not business hours
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Our triggers are categorized into groups, will the run order still be from top to bottom of the whole list, or is it top to bottom within each group? For example: Category 1: trigger 1a trigger 1b...
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Is there a way to set rules for the merging? i.e. only merge tickets from the same user or same organization etc. ? The ability for any agent to merge any combination of tickets sounds a bit risky...
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Hey :-) In insights we have the stats on search strings (what users searched and then what they clicked) but I can't find this option in explore. Is this possible? Additionally, Is there a way to s...