Rebecca Katz
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Last activity
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Activity overview
Latest activity by Rebecca Katz-
Rebecca Katz commented,
Is there a way to set rules for the merging? i.e. only merge tickets from the same user or same organization etc. ? The ability for any agent to merge any combination of tickets sounds a bit risky...
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Rebecca Katz commented,
Hey :-) In insights we have the stats on search strings (what users searched and then what they clicked) but I can't find this option in explore. Is this possible? Additionally, Is there a way to s...