Rebecca Katz
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Total activity24
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Last activity
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Activity overview
Latest activity by Rebecca Katz-
Rebecca Katz commented,
Hey Zachary, thanks for your reply! I'll definitely look into that option and see if it will meet the requirements. We originally wanted to set up messaging but it didn't allow for us to authentic...
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Rebecca Katz commented,
We have the exact same request, does anyone know if this has been developed in the past 5 years since this request was made?
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Rebecca Katz commented,
Hey :-) I'm about to activate a help center of ours and we want to make sure the articles are not searchable in Google. Currently the settings are so that only end users in a certain segment can vi...
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Rebecca Katz commented,
Hey, we have two brands and we want each one to have different end user authentication requirements - one with external authentication and one with social login (google auth). In the admin settings...
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Rebecca Katz commented,
Hey Brandon, I have it set up this way and it's currently business hours but the trigger isn't running. Any ideas? The trigger runs properly as soon as I remove those two conditions ...
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Rebecca Katz commented,
Perfect thank you again!
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Rebecca Katz commented,
Thanks Brandon!! I think what's confusing me is that there is also a trigger condition on the schedule itself. So I guess ignore that condition and just use these two. I'll try that thank you! W...
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Rebecca Katz commented,
How can I set up a trigger that runs only when we are NOT within scheduled hours? I.e. I want an autoreply that runs when it's business hours and one that runs when it's not business hours
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Rebecca Katz commented,
Our triggers are categorized into groups, will the run order still be from top to bottom of the whole list, or is it top to bottom within each group? For example: Category 1: trigger 1a trigger 1b...
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Rebecca Katz commented,
Is there a way to set rules for the merging? i.e. only merge tickets from the same user or same organization etc. ? The ability for any agent to merge any combination of tickets sounds a bit risky...