Richard Dawson
-
Total activity11
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions9
Activity overview
Latest activity by Richard Dawson-
Richard Dawson commented,
Here is how we found a way to do it. Select tickets to edit [Link] Step 1. Change ticket "Type" to Incident [even if this is already set to Incident. Step 2. The "Linked problem" field appears f...
-
Richard Dawson commented,
In our case the Organization is much more important than the Requester and having the ability for multi-select at the organization level enables us to add comments and other automation via Triggers...