Ahmed Esmat
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Total activity57
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Last activity
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Activity overview
Latest activity by Ahmed Esmat-
Ahmed Esmat commented,
Hello, We are the post trigger for status updates and it is working fine when the Jira issue is linked to a single Zendesk Ticket. However, when we link multiple Zendesk tickets, none of them gets ...
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Ahmed Esmat created a post,
Lookup relationship fields cannot be fully used in workflows
lookup relationship fields is a great feature, but not fully integrated in workflows (macros, triggers, and automations). I have done some testing and found out If it is of user type:- Cannot be us...
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Ahmed Esmat commented,
That is what I am looking for. But I have done some testing and found out If it is of user type:- Cannot be used in views to filter on “(current user)”- Cannot be used in trigger actions to send em...
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Ahmed Esmat created a post,
Extract the integration log messages
It is required to extract the integration log messages along with the details for analysis and reporting. This is expected to be done through both the UI and API calls. They can only be browsed her...
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Ahmed Esmat commented,
"In a upcoming release, this will change so that views will use the schedule that is applied to the ticket." What is the ETA?
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Ahmed Esmat commented,
The ability to edit closed tickets is extremely needed to be able to alter ticket fields values and tags. Use cases include modifying custom field values when they change, and correcting wrong va...
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Ahmed Esmat commented,
The ability to edit closed tickets is extremely needed to be able to alter ticket fields values and tags. Use cases include modifying custom field values when they change, and correcting wrong valu...
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Ahmed Esmat commented,
Adding a ticket tag that starts with "jira_" also adds a label to the linked Jira issues. But how can it be removed from Jiras when removing it from the ticket?
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Ahmed Esmat created a post,
Custom field with Groups/Agents or Multiple assignees at one time
We need a custom ticket field that lists the agent groups and names similar to the Assignee field. This would help if consultancy is needed from L3 or Dev teams without re-assigning the tickets. Th...
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Ahmed Esmat commented,
Strongly need to build triggers around light agents actions.