Ahmed Esmat
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Total activity49
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Last activity
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Member since
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Following0 users
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Votes19
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Activity overview
Latest activity by Ahmed Esmat-
Ahmed Esmat commented,
"In a upcoming release, this will change so that views will use the schedule that is applied to the ticket." What is the ETA?
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Ahmed Esmat commented,
The ability to edit closed tickets is extremely needed to be able to alter ticket fields values and tags. Use cases include modifying custom field values when they change, and correcting wrong va...
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Ahmed Esmat commented,
The ability to edit closed tickets is extremely needed to be able to alter ticket fields values and tags. Use cases include modifying custom field values when they change, and correcting wrong valu...
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Ahmed Esmat commented,
Adding a ticket tag that starts with "jira_" also adds a label to the linked Jira issues. But how can it be removed from Jiras when removing it from the ticket?
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Ahmed Esmat created a post,
Custom field with Groups/Agents or Multiple assignees at one time
We need a custom ticket field that lists the agent groups and names similar to the Assignee field. This would help if consultancy is needed from L3 or Dev teams without re-assigning the tickets. Th...
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Ahmed Esmat commented,
Strongly need to build triggers around light agents actions.
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Ahmed Esmat commented,
+1 for having the ticket number and the ticker subject on the tab header
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Ahmed Esmat created a post,
Help Center Template to read from Ticket Fields when using KC App
It would be easier and more productive for the Agents to create knowledge articles when using the KC App by minimizing having to retyping or copying/pasting some of the information from the ticket....
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Ahmed Esmat commented,
Is there a way for the help center template articles to read ticket fields when creating an article using the Knowledge Capture App?
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Ahmed Esmat commented,
+1 this feature is badly needed