Ahmed Esmat
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Recent activity by Ahmed Esmat-
Lookup relationship fields cannot be fully used in workflows
lookup relationship fields is a great feature, but not fully integrated in workflows (macros, triggers, and automations). I have done some testing and found out If it is of user type:- Cannot be us...
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Extract the integration log messages
It is required to extract the integration log messages along with the details for analysis and reporting. This is expected to be done through both the UI and API calls. They can only be browsed her...
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Custom field with Groups/Agents or Multiple assignees at one time
We need a custom ticket field that lists the agent groups and names similar to the Assignee field. This would help if consultancy is needed from L3 or Dev teams without re-assigning the tickets. Th...
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Help Center Template to read from Ticket Fields when using KC App
It would be easier and more productive for the Agents to create knowledge articles when using the KC App by minimizing having to retyping or copying/pasting some of the information from the ticket....