Ahmed Esmat
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Recent activity by Ahmed Esmat-
Custom field with Groups/Agents or Multiple assignees at one time
We need a custom ticket field that lists the agent groups and names similar to the Assignee field. This would help if consultancy is needed from L3 or Dev teams without re-assigning the tickets. Th...
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Help Center Template to read from Ticket Fields when using KC App
It would be easier and more productive for the Agents to create knowledge articles when using the KC App by minimizing having to retyping or copying/pasting some of the information from the ticket....