Mistyamber Reynolds
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Total activity38
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes14
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Subscriptions15
Activity overview
Latest activity by Mistyamber Reynolds-
Mistyamber Reynolds commented,
Is it possible to get on an email list for ZD updates?
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Mistyamber Reynolds commented,
Gabriel Manlapig that is fantastic news! Thank you!
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Mistyamber Reynolds created a post,
Feature Request: allow custom fields to display in Key Details on the customer profile page
The new customer profile page has slowed down my agents. Previously, we could quickly see our custom customer fields in the side bar. Now we have to click to a new tab and scroll far down the pag...
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Mistyamber Reynolds commented,
Will I be able to surface my custom fields in the Key Details section?
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Mistyamber Reynolds commented,
@.... Nope. I still cannot see time spent by agent rather than by case.
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Mistyamber Reynolds commented,
I would like to have a trigger add a private comment on a ticket when a closed side conversation is replied to. I also cannot find a way to reopen a side conversation if it is replied to via trigg...
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Mistyamber Reynolds commented,
I would like to add my vote for this feature. I keep seeing our internal employees get added to the suspended user list. This makes their emails to our support team go to the suspended box. I am...
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Mistyamber Reynolds commented,
Not having the ability to remove Tags is causing us to have bad data and greatly impacting reporting. Old tags we no longer use, typo tags, and tags that Zendesk has created without our knowledge ...
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Mistyamber Reynolds commented,
Following for updates on this.