Mistyamber Reynolds
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Recent activity by Mistyamber Reynolds-
RE my post here: https://support.zendesk.com/hc/en-us/articles/4582102680858/comments/5459007029274 It looks like this is working again. Not sure if there was an update.
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We would love to use Zendesk CSAT, however, the limitations of the rating scale prevent us from using it. Having Good or Bad as the only options does not give us the level of detail we need. I wo...
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Hello! We have a custom User Field called "SPAM" that allows us to mark a customer profile as SPAM. This adds a tag to the customer profile to prevent them from sending us future emails. This was w...
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Is it possible to get on an email list for ZD updates?
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Gabriel Manlapig that is fantastic news! Thank you!
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Will I be able to surface my custom fields in the Key Details section?
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@.... Nope. I still cannot see time spent by agent rather than by case.
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I would like to have a trigger add a private comment on a ticket when a closed side conversation is replied to. I also cannot find a way to reopen a side conversation if it is replied to via trigg...
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I would like to add my vote for this feature. I keep seeing our internal employees get added to the suspended user list. This makes their emails to our support team go to the suspended box. I am...
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Not having the ability to remove Tags is causing us to have bad data and greatly impacting reporting. Old tags we no longer use, typo tags, and tags that Zendesk has created without our knowledge ...