Mistyamber Reynolds
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Recent activity by Mistyamber Reynolds-
Setting Agent Status based on Schedule
I am not seeing a way to set agent status based on schedule. When I first started configuring Omnichannel routing, all agents were set as Available even though many work different shifts. It woul...
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Feature Request: allow custom fields to display in Key Details on the customer profile page
The new customer profile page has slowed down my agents. Previously, we could quickly see our custom customer fields in the side bar. Now we have to click to a new tab and scroll far down the pag...