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Liz Rosen's Avatar

Liz Rosen

Joined Apr 15, 2021

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Last activity Nov 01, 2021

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ACTIVITY OVERVIEW

Latest activity by Liz Rosen

Liz Rosen created a post,

Post Discussion - Tips and best practices from the community

CHALLENGE: Emails are sent to us via a number of different email addresses. We have different (customized/relevant) auto-responses for each of these addresses. When a holiday rolls around, altering all of the triggers manually takes time. And then you have to edit them again after the holiday. Drag.

SOLUTION: Utilize the ability to schedule holidays. Then add holiday conditions to triggers.

HOW?

(1) Set up all holidays.

In brief: Admin > Settings > Schedule > Holidays > Add holiday


More detailed instructions in Zendesk article: Setting your schedule with business hours and holidays

(2) Edit your existing triggers to show that they should be used other than when it's a holiday - by adding the condition "Ticket: On a holiday?" and "No". Looks like this:


(3) Create one holiday trigger to be used for all holidays. That trigger must have the condition "Ticket: On a holiday?" and "Yes". You can also use a ticket field to insert the name and date of your holiday automatically.

 

Posted Jan 13, 2017 · Liz Rosen

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Liz Rosen commented,

Community comment Feedback - Ticketing system (Support)

+100

View comment · Posted Jun 04, 2015 · Liz Rosen

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