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Terry Hessey

Joined Apr 16, 2021

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Last activity Sep 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Terry Hessey

Terry Hessey commented,

CommentZendesk messaging

Hi there, I am looking for an answer to Shot Scope Support's question as I am in the same kind of situation. Our product does not have quick answers conducive to the use of Chat and I would like a ticket created from the  customer's message if they don't find the answer with the help of the bot.

View comment · Posted Jul 30, 2024 · Terry Hessey

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Terry Hessey commented,

Community comment Feedback - Help Center (Guide)

This feature would be a great advantage when it comes to updating server status type articles.

View comment · Posted Nov 15, 2023 · Terry Hessey

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Terry Hessey commented,

Community comment Q&A - Reporting and analytics

Hey Chandra,

I didn't get a chance to update you. I did reach out to support and they suggested I use the API to get a list of all the organization data. This worked for me but there is a lot of data manipulation to get the information I need. I hope there will be an Organization data set in Explore sometime soon to alleviate this work. :)

Thank you!

View comment · Posted Feb 18, 2021 · Terry Hessey

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Terry Hessey commented,

Community comment Q&A - Reporting and analytics

Hi Chandra, 

Thank you so much! I do not have multiple organizations. The security contact name and email are Custom Organization Fields. I have tried with and without the addition of tags to ensure I am getting just the active customer org's but that isn't helping.

For the rows I have Organization Name, Security Contact Name and Security Contact Email. I am not including Custom Ticket Fields.

I appreciate your help.

View comment · Posted Dec 17, 2020 · Terry Hessey

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Terry Hessey commented,

Community comment Q&A - Reporting and analytics

Thank you for that suggested solution Chandra!  I am trying to get a listing of all my current active organizations with the customer fields of security contact information and I am getting multiple lines for some of the organizations. Why would this be?

View comment · Posted Dec 16, 2020 · Terry Hessey

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Terry Hessey commented,

Community comment Q&A - Reporting and analytics

I too need the ability to report on a list of organizations and their custom fields, for all organizations regardless of a ticket being submitted by them.

View comment · Posted Nov 30, 2020 · Terry Hessey

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