Tony Prettyman

but how does the integration work when you create a ticket in Zendesk and then link it to Jira manually?  Do they use the same process, or have another field hidden in either Zendesk or Jira that ties the two together?

We are moving from a legacy system and splitting out into Zendesk support for Support, and Jira for our software development teams.  We have tested the Jira Integration from Zendesk and it seems to work.

We would like to (during import to Jira and Zendesk) import the Jira ID on the zendesk tickets being imported so we don't have to link them manually.

Where is the Jira ID stored in Zendesk (so we can populate it) when using the Jira Integration app?  

I've contacted Jira and they said it's not stored on their side.  They said it would have had to be done with a custom field, but one isn't set up on the Jira side, but the integration is working.