cwillis
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Last activity
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Activity overview
Latest activity by cwillis-
cwillis commented,
Hi Vladan, Thanks for getting back to me, our site is private, I could add you but would need your email address. As you can see from the screenshot below, the YouTube code is working, but the Wist...
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cwillis commented,
Hi Vladan, This is just what I was looking for. We use Wistia and it's not working for me, could it be because we have a customer Wistia domain, e.g. https://hostanalytics.wistia.com/ ? Thanks in...
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cwillis commented,
Thanks Nicole, Those are good additions, but for still require the agent to navigate to the section, what I'm looking for it a way to highlight it directly on the ticket page in some way. Craig
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cwillis commented,
We already do that, unfortunately, it's not high profile enough to the agent. We want something that is in their face, upfront, and center so that whenever they are working on the case, it's clear...
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cwillis created a post,
VIP App - Agent Notifications for Important Customers
AnsweredWe are currently using this simple app to highlight to agents our Platinum Support customers:- https://www.zendesk.com/apps/support/vip-user/?source=app_directory However, it only supports a single...
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cwillis commented,
+1 My issue is one of customer privacy. We allow select users of our customers view all cases submitted by there organization. However, some tickets we closed while the agent was list against tha...
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cwillis commented,
Great work as always Wes, I've just installed this and it works great. Also, to ensure that these little notification posts aren't visible to customers other than in the banner, I've made the secti...
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cwillis commented,
We have customers would like this feature also. Craig
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cwillis commented,
Our solution to this issue was to resort to the excellent Zendesk Appstore and purchased:- Calendar: Attach calendar events to tickets. http://zdsk.co/1Ph9xeZ Yes, its $2.50 per agent, but it's eas...
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cwillis commented,
Add me to the list requesting this feature. I would like to post instructions to the agent based on the customer that submits the questions. This would be in the form of an internal comment.