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Liene Verzemnieks's Avatar

Liene Verzemnieks

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Latest activity by Liene Verzemnieks

Liene Verzemnieks commented,

CommentBuilding reports

I seem to be having the same issue as a few other people here: after I use Decompose on a Query on a Dashboard, how do I make this "Actions: Initial > Decompose" line go away (the default view)?

There was previously no line between "Agent public/internal comments" and the legend with the dot colors.

View comment · Posted Mar 18, 2021 · Liene Verzemnieks

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Liene Verzemnieks commented,

Community comment Feedback - Reporting and analytics (Explore)

Adding a vote for this: our latest use case is trying to pull all tickets with a given search term in the comments. It's especially important when we retrospectively discover, or become curious about, ticket trends that aren't represented in metadata.

I've been looking for workarounds but have only found dead ends so far:

I can search for tickets containing a term in Zendesk proper, but cannot select them to edit them (to e.g. add a tag for further reporting), and can't export to CSV from there.

I can't create a view from them (sorting by a search term), even though the view would allow us to select & export from there.

I would be very okay with this taking a while; taking an hour or a day (or several days) would be much preferable to the current status of "can't ever gather this data."

View comment · Posted Dec 09, 2019 · Liene Verzemnieks

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