Benny Fjällner

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations - Microsoft Teams Integration

I can only agree with everyone else here in the thread, the integration with Teams is absolutely necessary for us to be able to work with Zendesk fully and that we get value for the service.

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• Benny Fjällner
• Created September 30, 2020 10:17
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

I totally agree Michael!

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• Benny Fjällner
• Created October 13, 2015 18:00
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

Hi Sam, if you let your agents use their mobilephones to answer the incoming calls it works as you want it. We've tried it, it's working fine but I would like Zendesk to have a better solutions bec...

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• Benny Fjällner
• Created July 02, 2015 21:56
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

We are experiencing exactly the same problems, but we will just try to use our mobiles instead of softphones, thus, the ring tone will be heard in the mobile phone and with the right kind of headse...

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• Benny Fjällner
• Created May 07, 2015 06:51
• 0 votes