Lucas Garlepp

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

Hi Preethi, it would be great if you could provide a specific commitment on timeframe.  '2023' could mean the feature is coming next month (as I type this on November 1st 2022) or 12 months.  We ar...

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• Lucas Garlepp
• Created November 01, 2022 11:53
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Please make end-user article views and other activities available through the Zendesk API

Agreed - would be great to have!

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• Lucas Garlepp
• Created July 25, 2022 14:01
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

When our team told me that this feature wasn't available I was frankly very surprised. Document content search is an asbolute requirement as the only other way for our users to search on thousands ...

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• Lucas Garlepp
• Created July 18, 2022 18:38
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations - Microsoft Teams Integration

This feature is a major driver in our decision on what support platform to use.

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• Lucas Garlepp
• Created August 17, 2020 12:38
• 1 vote